Refund and Cancellation Policy

Refund and Cancellation Policy

At Sustainability Review, we strive to maintain a transparent and fair policy regarding payments, refunds, and cancellations. Please read the following policy carefully before making any transactions.

1. Article Processing Charges (APC) & Submission Fees

  • Once an article processing charge (APC) or submission fee is paid, it is non-refundable under any circumstances.
  • The fees cover administrative, processing, and editorial costs associated with the publication.

2. Cancellation Policy

  • Authors may withdraw their submitted manuscripts before peer review begins without incurring any penalties.
  • If a manuscript is withdrawn after peer review has commenced, no refund will be provided.

3. Duplicate Payments

  • In the case of duplicate payments, the author must provide transaction details and proof of payment.
  • After verification, the excess amount will be refunded within 14 business days via the original payment method.

4. Conference & Special Issue Fees

  • If the journal accepts and processes payments for conference paper publications, these are non-refundable once the editorial and review processes have started.
  • Any request for cancellation must be made before the commencement of the editorial review.

5. Subscription Fees

  • Institutional and individual journal subscription fees are non-refundable once access to journal content has been granted.
  • In case of unauthorized deductions or transaction errors, refunds will be processed after verification.

6. Technical Issues & Payment Failures

  • If a transaction fails due to a technical issue, the journal is not responsible for the failed transaction, and authors should check with their respective banks/payment gateways.
  • If the amount is deducted but the payment is not reflected, authors should contact us at sustainabilityreviewjournal@gmail.com with proof of transaction.

7. Refund Processing Time

  • Approved refunds (in case of duplicate payments or payment failures) will be processed within 14 business days.
  • The refund will be issued through the same mode of payment used for the transaction.

8. Contact Information

For any queries related to refunds and cancellations, please contact:
???? Email: sustainabilityreviewjournal@gmail.com